GreenRank is a brand of DIGITAL ADS SOURCE LLC, a Maryland limited liability company ("GreenRank," "we," "us," or "our"). This policy explains what personal information we collect through greenrank.co and through our Google Business Profile management services, how we use it, who we share it with, and the choices you have.
Our services are offered to businesses in the United States. We do not direct our website or services to children under 18, and we do not knowingly collect their information. We do not process sensitive personal information.
1. Information We Collect
A. Information you give us (website visitors and prospective clients)
- Name, business name, email address, and phone number, when you email us or ask about our services.
- Anything else you choose to put in your message.
B. Information we collect about clients (when you use our services)
- Business contact and billing details.
- Access to your Google Business Profile (and, where you request them, your website, listings, and related accounts) so we can manage them for you.
- Business information such as service areas, hours, photos, categories, and descriptions.
- Payment information. Payments are handled by a third-party payment processor. We do not store full card numbers on our systems.
C. Information we process on behalf of clients
To run review requests, we receive the name and mobile phone number of your customers from you or from your job records. We use this information only to send the review request you asked us to send and to honor opt-outs. We handle it as a service provider acting on your instructions.
D. Technical information
Our website does not use analytics tools, advertising pixels, or tracking cookies at the time of this policy. Like most websites, our servers and hosting provider may automatically log basic technical data, such as IP address, browser type, and pages requested. Our pages load fonts from Google Fonts, which means your browser connects to Google's servers and Google may receive your IP address.
2. How We Use Information
We use the information above to:
- Provide, manage, and report on our services.
- Send review requests by SMS for our clients, and respond to the reviews posted about them.
- Respond to your questions and send service, billing, and support messages.
- Bill for our services and prevent fraud.
- Maintain the security of our website and systems.
- Meet legal, tax, and record-keeping obligations.
We do not sell your personal information. We do not share it with third parties for their own marketing.
3. Text Messages (SMS)
Program. GreenRank sends review request text messages on behalf of its business clients to those clients' customers after a completed job. The message asks the customer to leave a review of the business. It is not a marketing message.
Consent. The client collects the customer's phone number during the job and tells the customer that they may receive a text message asking for a review. By giving their number for that purpose, the customer agrees to receive it.
Frequency. One review request per completed job, plus up to one reminder. Message and data rates may apply.
Opt-out and help. Reply STOP to opt out at any time. You will receive one confirmation message and no more. Reply HELP for help, or email info@digitaladssource.com. We honor opt-outs promptly across all clients and keep a record of them.
No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share phone numbers or SMS opt-in data with any third party for their own marketing use. This excludes the messaging providers and carriers that deliver our messages.
4. Who We Share Information With
We share information only as needed to run our business:
- Service providers that help us deliver the services, such as SMS delivery, review management, hosting, email, billing, and payment processing. They may use the information only to provide services to us.
- Google, as part of managing your Business Profile and the reviews and responses published there. Reviews, replies, and profile content are public.
- Legal and safety. When required by law, subpoena, or legal process, or to protect our rights, clients, or others.
- Business transfers. If we are involved in a merger, sale, or reorganization, information may be transferred as part of it.
5. AI Tools
We use artificial intelligence tools to help draft responses to reviews and to analyze business profile information. We do not use client or customer personal information to build advertising profiles. Clients can ask us to review or change how AI-drafted content is used on their account.
6. Data Retention
We keep client records for as long as the account is active and for 7 years afterward for tax, accounting, legal, and dispute purposes. SMS opt-out records are kept for as long as needed to honor them. Inquiries from prospects who do not become clients are kept for up to 24 months. We then delete or de-identify the information.
7. Security
We use reasonable administrative and technical safeguards, including encrypted connections (HTTPS) and access controls. No system is completely secure, and we cannot guarantee absolute security. If we learn of a breach affecting your information, we will notify you as required by law.
8. Your Choices and Rights
- Opt out of texts: reply STOP to any message.
- Access, correction, deletion: email us at the address below and we will respond within 45 days, or sooner if the law requires.
- State privacy rights: residents of some states, including California, Colorado, Connecticut, Utah, Virginia, and Texas, may have additional rights to know, delete, correct, and opt out of the sale or sharing of personal information. California residents may also ask which categories of personal information we shared with third parties for their direct marketing (California's "Shine the Light" law). We do not share it for that purpose. We do not sell or share personal information for advertising. We will not discriminate against you for exercising your rights. We may need to verify your identity before acting on a request.
- Your customers' requests: if a client's customer contacts us about their information, we may refer the request to the client.
9. Third-Party Links
Our website may link to third-party sites, including Google. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this policy. We will post the updated version here with a new "Last Updated" date. For material changes affecting clients, we will also notify them by email.
11. Contact
DIGITAL ADS SOURCE LLC (operating the GreenRank brand)
Email: info@digitaladssource.com